Storage

Storage settings control how TicketBot handles file attachments (images, videos, documents) in tickets.

Data Retention

Clean up old ticket data Premium

Automatically deletes old file attachments after a retention period. Text messages and transcripts remain.

TIP

This setting only removes file attachments. All text messages and ticket transcripts remain accessible on the TicketBot Dashboard regardless of this setting.

Storage Policies

Storage exceeded action Premium

Choose what happens when your server hits its storage limit.

Available options:

• Inform - Notify server administrators when storage limit is reached, but continue accepting new files. No automatic deletion occurs. (default)

• DeleteOldestFileSameSubject - Automatically delete the oldest file from the same subject to make room for the new upload. Keeps storage balanced within each ticket type.

• DeleteOldestFileGlobal - Automatically delete the oldest file across all subjects to make room for the new upload. Prioritizes newest files server-wide.

• Reject - Refuse new file uploads when storage limit is reached. Users are notified they cannot upload files until space is freed.

How to choose:

Option	Best for	Behavior
Inform	Manual management	Alerts only, no action
DeleteOldestFileSameSubject	Balanced per-subject storage	Auto-delete oldest in same subject
DeleteOldestFileGlobal	Aggressive space management	Auto-delete oldest across all subjects
Reject	Strict storage limits	Block uploads when full

Tip: if you want TicketBot to keep accepting uploads without manual cleanup, use one of the delete-oldest options.