TicketBot Docs

Permissions ​

TicketBot allows you to configure granular Discord channel permissions for three distinct groups: ticket authors/creators, staff members, and staff who have claimed tickets. These permissions control what actions each group can perform within ticket channels.

How to configure permissions:

  1. Select one of the three permission groups below
  2. You'll see a list of Discord channel permissions
  3. For each permission, choose one of three states:
    • Inherit (forward slash / in the middle) - Uses the server's default permission settings
    • Allow (green checkmark) - Explicitly grants this permission
    • Deny (red X) - Explicitly denies this permission

Each permission includes a brief description explaining its function. Customize these settings to create the perfect workflow for your support team and ensure users have appropriate access to their tickets.

User Permissions ​

These permissions control what the ticket creator (the user who opened the ticket) can do within their own ticket channel. By default, users can view and send messages, but you can customize this to allow or restrict additional capabilities. In most setups you’ll want users to have View Channel, Send Messages, and Read Message History.

Staff Permissions ​

These permissions determine what all staff members (users with the staff role) can do within ticket channels. Staff typically need broader permissions than regular users to effectively provide support and manage tickets. In most setups you’ll want staff to have View Channel, Send Messages, and Read Message History. Add moderation permissions (like Manage Messages) only if you need them.

Claim Permissions Premium ​

When a staff member claims a ticket, you can restrict what other (non-claiming) staff members can do in that ticket. The staff member who claimed the ticket will always retain full Staff permissions, ensuring they can work on the ticket without restrictions. Use this if you want “one assigned agent” tickets: for example, deny Send Messages to non-claiming staff so only the claimer replies.