Premium
TicketBot includes core ticketing features for free. Some limits and advanced options are plan-gated.
Free
The free plan includes core ticketing functionality, including:
- Unlimited tickets
- Multiple ticket subjects/categories
- Customizable panels and buttons
- Welcome messages and embeds
- Ticket transcripts
- Basic permissions management
- Multi-language support
- Automatic ticket creation
- Staff commands
Premium
Premium unlocks advanced limits and automation options, including:
Advanced Management:
- Ticket limits per user - Control how many open tickets users can have
- Ticket cooldowns - Prevent spam with configurable cooldown periods
- Subject ticket limits - Cap total tickets per category
- Storage management - Automatic cleanup of old attachments
- Storage policies - Configure actions when storage limits are reached
Automation & Efficiency:
- Auto-close inactive tickets - Automatically close tickets with no activity
- Close on server leave - Auto-close tickets when users leave
- Require close reasons - Enforce documentation with required close reasons
- Claim permissions - Advanced staff claiming system
Enhanced Experience:
- Custom forms and questions - Collect structured information before ticket creation
- Mention on reply settings - Customize notification behavior
Enterprise
Enterprise adds white-labeling and API access for integrations:
Whitelabel:
- Custom bot branding - Use your own bot name and avatar
- Remove TicketBot branding - Full white-label experience
- Custom bot presence - Set your own status and activity
API Access:
- Full REST API access - Integrate with your existing systems
- Custom integrations - Build your own tools and workflows