TicketBot Docs

Limitations ​

Control who can create tickets and manage ticket volume with role restrictions, user limits, and server-wide capacity controls.

Access Control ​

White/blacklisted roles ​

Limit who can create tickets of this subject by setting roles that are allowed or disallowed to create tickets.

Configuration modes:

  • Whitelist mode - Only users with one of the specified roles can create tickets of this subject.

  • Blacklist mode - Users with any of the specified roles are prevented from creating tickets of this subject.

Use this to gate certain subjects (for example, member-only support) or to block roles that shouldn’t open tickets.

User Limits ​

Limit amount of tickets per user Premium ​

Limit how many tickets of this subject a user can have open at the same time.

How it works:

  • Set a maximum number of tickets (e.g., 1, 2, or 3) per user for this subject
  • When users reach the limit, they must close an existing ticket before creating a new one
  • Applies only to this specific subject (other subjects have separate limits)
  • Staff members can create tickets on behalf of users regardless of the limit

This is typically used to prevent users from opening multiple parallel tickets for the same issue.

Cooldown between tickets Premium ​

Set a cooldown on how often a user can create tickets. This setting is a cross-subject cooldown, meaning it applies across all subjects in your server.

How it works:

  • When a user creates a ticket, they must wait for the cooldown period before creating another ticket
  • If users try to create a ticket during the cooldown, they're notified how long they must wait
  • If multiple subjects have different cooldowns, the longest cooldown applies after creating any ticket

TIP

The bot has a minimum cooldown of 10 seconds to prevent extreme spam. Staff members are not affected by this setting and can create tickets regardless of the cooldown.

This is typically used to reduce ticket spam.

Server Limits ​

Limit amount of tickets of subject Premium ​

Limit how many tickets of this subject can be open at the same time across your entire server.

How it works:

  • Set a maximum number of open tickets for this subject (e.g., 10, 50, 100)
  • This limit is shared between all users - when the limit is reached, no one can create new tickets until one is closed
  • Different subjects can have different limits
  • Staff members can create tickets on behalf of users even at the limit

This is useful if you want to cap how many channels a subject can create.